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The tables below summarize the auto glass knowledge
categories from the job survey conducted industry wide. This information
has been divided into knowledge areas called classes. These classes
together add up to 100% of what candidates needs to know to become a
certified auto glass technician or certified master auto glass technician.
For example, in the certified auto glass technician table, the knowledge
area "safety" is 14% of the exam. Under this major topic or "Class"
are 8 specific sub-topics that make up the items or Class. Also listed
is the approximate number of questions on the exam from each knowledge
area.
Make sure to review each knowledge area to determine the specific topics
of study. All areas should be reviewed and understood.
CERTIFIED MASTER AUTO GLASS TECHNICIAN EXAM SPECIFICATIONS
| Class Code |
Knowledge |
| Area 1: Safety (e.g., OSHA/WCB) (25% of Exam -approximately
12 questions) |
| Knowledge of: |
| A. Safety |
| HAZCOM, MSDS, and WHMIS |
| fire safety |
| safe electrical practices |
| blood borne pathogens |
| machine guarding |
| lock out / tag out |
| ergonomics |
| advanced first aid (e.g., control of bleeding, treatment
for shock) |
| personal protective equipment (PPE) (e.g., qualified
training in use of PPE) |
| |
| Area 2: Troubleshooting (30% of Exam - approximately
15 questions) |
| Knowledge of: |
| A. Electrical (10% of Exam - approximately 5 questions)
|
| electrical terminology/definitions (e.g., amps, voltage,
ohms) |
| electrical schematics |
| low voltage systems |
| testing procedures |
| specialized tools |
| B. Noise/Leak Detection (20% of Exam - approximately
10 questions) |
| advanced noise/leak detection methods and recommendations |
| causes of noise/leaks (e.g., manufacturing defects,
material defect, deterioration, after-market modifications, collisions) |
| |
| Area 3: Complex/Unusual Installations (15% of Exam
- approximately 8 questions) |
| Knowledge of: |
| A. Complex/Unusual Installations |
| advanced diagnosis, service, and replacement of OEM
sunroofs |
| replace and service T-tops |
| glass service with vinyl roofs |
| corrosion management |
| unusual vehicles (e.g., custom, vintage) |
| |
| Area 4: Glass Cutting (15% of Exam - approximately
8 questions) |
| Knowledge of: |
| A. Glass Cutting |
| handling and storage procedures |
| composition of safety glass (e.g., laminated, tempered,
polycarbonate) |
| geometry (i.e., making a pattern from dimensions)
|
| labeling and applied markings |
| glass cutting - straight cutting, curved cutting |
| finishing the glass |
| special fabrication (e.g., hole drilling, notches)
|
| |
| Area 5: Industry Information (15% of Exam- approximately
8 questions) |
| Knowledge of: |
| A. Industry Information |
| ANSI Standards for Auto Glass |
| FMVSS (111, 205, 208, 212, 216) |
| NHTSA (1397a2a) |
| research materials and resources (e.g., Internet,
trade magazines, OEM service manuals, newsletters, trade shows) |
Note: In addition to the information listed at the end of this handbook,
all master technicians are expected to be familiar with the safe operation
of the appropriate powered and non-powered industry-specific hand tools.
They are also expected to be able to contact the vehicle manufacturer,
glass manufacturer, adhesive manufacturer, or other industry suppliers
to obtain appropriate information or procedures on problem areas or
new materials.
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