ContactPoint is the world leader in marketing and sales optimitics. Their new product, LogMyCalls, provides inexpensive tools for businesses seeking to optimize marketing and sales performance. These tools—phone call tracking, call recording and call performance scoring—allow businesses to determine which advertising methods are effective and improve their ability to secure business over the phone. ContactPoint is on a mission to unleash the extraordinary power in every customer contact.

In addition, ContactPoint provides NGA members a free customer service and sales call evaluation through a mystery shopping offer.  ContactPoint provides the tools to increase sales from every inbound or outbound customer call.  See how your locations rate and calculate the opportunities to improve sales with this free NGA offer, Rate My Shop.

• Gain insight into how your customers perceive your business.
• Find out where money is being lost.
• Hear what your customers are hearing.
• Receive a valuable tool for training.
• Discover problems before your customers do.
• Learn how to convert more phone calls into sales.

NGA Members also receive discounts the following:

• Sales and Service Training
• Call Recording or Secret Shopping for Monitoring Progress
• Sales Coaching
• Analysis & Reporting on Progress
  

ContactPoint also created Customer Service courses tailored to the glass industry. These courses cover Inbound Sales Calls, with an Outbound Sales module due out by the end of 2009. Available exclusively on MyGlassClass.com, these courses cover the following topics: Introduction to Customer Service and Sales, Create a Connection with Your Customer, Questions: Communicate that You Care, Entice the Customer to see Value, and Commit to the Next Step. The MyGlassClass.com course catalog has more information.

Contact Jimmy Lea, sales@contactpoint.com, 866-468-0900. For more information about LogMyCalls, visit www.LogMyCalls.com or call 866-811-8880.