Wednesday, February 18th

Opening Session with Keynote Address:
Results Rule! Be a Hero in a “Me Too” World
Randy Pennington, Business Performance Expert and Author

The Opening Session will feature remarks from NGA Chairman, Steve Mort and keynote speaker, Randy Pennington, a 20+ year business performance veteran and an expert in helping companies build a culture focused on results. In his keynote address, Randy Pennington will address how to turn your company’s uniqueness into a competitive asset that clears the playing field and helps you break out of the “me too” club.

Networking Reception

Thursday, February 19th

Registration Open

Leadership Workshop:
On My Honor, I Will: Proven Principles for Integrity-Driven Leadership
Presented by: Randy Pennington, Business Performance Expert and Author

This interactive session will lay out the blueprint for how integrity-driven leaders succeed and provide you with the 40 simple words that will lead you to success as a leader.  You will walk away with knowledge on how to move from a manager to a leader who inspires trust, respect, commitment and results from others.

Break
Sponsored by: TBD

Strategic Planning Mini-Workshop: Developing Sound Strategies
Presented by: Richard Voreis, Owner, Glass Doctor of Dallas

Today, strategic planning is very essential for the future success of any business; especially, in these challenging time. This workshop is a proven approach to strategic planning for any size of business.  It's a logical step-by-step process based on a series of questions.  It also shows how to conduct a SWOT Analysis with everything culminating in a One Page Strategic Plan that is employee specific for management and staff.

Luncheon: Auto Glass Industry Report and Auto Glass Industry Economic Forecast
Presented by: Leo Cyr, Vice President, NGA Auto Glass Division; Jeff Dietrich, Senior Analyst, ITR

Leo Cyr, NGA’s Vice President of Auto Glass, will give his annual industry update to highlight the activities of NGA’s auto glass division. Mr. Dietrich will follow with updated data based on his most recent research. At this session, you’ll be able to sit down to lunch while finding out what economic trends and related factors are likely to impact your business in the year ahead. A Q & A session will follow the presentation.  Lunch provided.

Topic 1: Gaining ROI on Your Business Activity
Facilitator:  Carl Tompkins, Vice President, SIKA

Topic 2: Operations Options—Fleet Management, GPS, and More: Improve Your Efficiencies.
Facilitator:  TBD                                    

Break
Sponsored by: TBD

Star salespeople thrive on performance-based pay and recognition, and usually need little or no management supervision.  Unfortunately, most sales forces aren’t composed exclusively of stars.  Find out some of the best ways to motivate and guide average salespeople into becoming stars, along with best practices in incentive compensation and management techniques.

Friday, February 20th

Best Practices Panel Discussion: Technical Excellence From the Eyes of the Technician
Moderator: David Rohlfing, President, Glass America      
Panelists: Jeff Olive, Technician, Glasspro, Inc.; TBD, Technician, Lee & Cates Glass, Inc.; Mike D., Technician, Glass America

Hear first-hand from the specialists who know best what it takes to achieve technical excellence in the glass business.  Listen as some of the top technicians in the industry impart their practical wisdom on best practices in installation, repair and safety.

Break
Sponsored by: TBD

Best Practices Panel Discussion: Branding and Marketing Done Right – Moving Beyond the Yellow Pages
Moderator: Doug John, President, Connecticut Marketing Associates
Panelists: Tom Lee, President, Lee & Cates Glass, Inc.; Jay Sampson, President, Safety Auto Glass; Paul Heinauer, President, Glasspro, Inc; Troy Mason, President Techna Glass; Mark Dawson, President, Glass Doctor

Are you using all the arrows in your marketing quiver, or simply getting by doing things the way you’ve always done them?  Successful glass shops have discovered innovative ways to break through the advertising clutter, positioning themselves apart from the competition.  Learn new ways to get the word out about your business, including the latest Internet strategies and creative customer service that differentiates them from the pack.

Live Website Clinic. How does Your Company’s Website Stack up Against the Competition?

A live "Site Clinic" where Andy Beal, internationally-renowned internet marketing expert, will analyze the web sites of some audience members.  Mr. Beal will provide a live consultation of as many web sites as possible during the clinic, helping participants better understand how to more effectively position their site, while better managing their online reputation.

Industry Awards Luncheon with Keynote Speaker: Tom Feeney, Belron US

Please join us for lunch and the presentation of the Len Stolk Special Achievement award to an honored industry professional.  Tom Feeney, President and CEO of Belron US will give a closing keynote address on Improving Performance through Best Practices (topic subject to change)

Conference Close