NGA NEWS: PRESS RELEASES

PRESS RELEASES

FOR IMMEDIATE RELEASE
Contact: Matt Rumbaugh
866/342.5642, ext. 182
mrumbaugh@glass.org

NGA ANNOUNCES WEBINAR: HOW TO EFFECTIVELY RESOLVE
CUSTOMER OBJECTIONS IN YOUR BUSINESS

WASHINGTON, DC  (April 12, 2010) – The National Glass Association is pleased to present the next webinar in their educational webinar series: How to Effectively Resolve Customer Objections (Saying "No") in Your Business.

The webinar, presented by ContactPoint, will show your business how to take your closing ratios from 37% to over 80%! When your customers say "no" to buying your products or services, there are many reasons. You will learn how to identify the reasons and effectively resolve those concerns and objections, make your customer happy, and close more sales.

Businesses spend thousands of dollars each year to get their phones to ring. What happens to that call when it is answered by your employees? Are they turning those calls into business, or are they turning them away to the competitor? Find out how to turn calls into orders. Learn how to grow your employees from order takers to order makers in this educational webinar.

The session will take place May 4, 2010 at 1:00 pm ET. The cost is $50.00 for NGA members; non-members can attend for $100. Register now! For more information, call 866/342-5642 ext 182.

About NGA
Founded in 1948, the National Glass Association is the largest trade association representing the auto and architectural glass, and window and door industries. Based outside Washington, DC, and representing nearly 3,000 member companies and locations, NGA offers certification and education and training, including MyGlassClass.com and MyWindowClass.com – state-of-the-art online training resources. NGA publishes the industry’s leading trade magazines: Glass Magazine® and Window & Door®; and e-newsletters: e-glass weekly™, WDweekly™, and For Technicians Only e-bulletin™. In addition, NGA serves the industry and general public with its Web sites: glass.org, GlassBuildAmerica.com, GlassMagazine.com, WindowandDoor.com, MyAutoGlass.org, and WDDAlliance.org. NGA also hosts the industry’s premier annual trade event: GlassBuild America: The Glass, Window & Door Expo®. The Window & Door Dealers Alliance, an organization for independent window and door dealers, is an initiative of the NGA. For more information on NGA, visit www.glass.org.