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Contact: David Walker
866/342.5642, ext. 153


WASHINGTON, DC  (October 12, 2009) – The National Glass Association (NGA), in conjunction with NGA alliance partner ContactPoint, launched 5 Customer Service courses on These audio courses cover inbound sales and customer service: Introduction to Customer Service and Sales, Create a Connection with Your Customer, Questions: Communicate that You Care, Entice the Customer to see Value, and Commit to the Next Step. Courses covering outbound sales are coming soon.

“Our members – and others in the industry – have for some time asked for quality, affordable online customer service training. We’re proud to launch this historic initiative that is bound to raise the professsionalism in the industry to the next level," stated David Walker, vice president, association services, National Glass Association.

The NGA created, a state-of-the-art online technical school, to benefit the hundreds of thousands of professionals that comprise the commercial, retail, and auto glass industries. currently offers 121 courses and serves as an affordable, flexible, and time saving resource for improving worker skills, enhancing workplace safety, complying with training requirements, and achieving professional certification. To discuss options, call toll-free 866/342-5642, ext. 151 or 703/442-4890, ext. 151 or email

About ContactPoint
Founded in 2001, ContactPoint developed a patented system  to provide measurable results to in house or outsourced sales training.  ContactPoint’s Mentor system provides training, call recording, call scoring, coaching and analytics designed to triple sales close ratios. Their innovative program and patented technology has been deployed globally across hundreds of locations in the glass, automotive service, hospitality, multifamily, medical and equipment rental industries. For more information on ContactPoint, visit

About NGA
Founded in 1948, the National Glass Association is the largest trade association representing the flat (architectural) and auto glass industries. Based outside Washington, DC, and representing over 3,000 member companies and locations, NGA offers certification, education and training, including – a state-of-the-art online training resource. NGA publishes the industry’s leading trade magazines: Glass Magazine® and Window & Door®; and e-newsletters: e-glass weekly™ and WDweekly™. In addition, NGA serves the industry and general public with its Web sites:,,,, and NGA also hosts the industry’s premier annual trade event: GlassBuild America®: The Glass, Window & Door Expo. For more information on NGA, visit