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NGA NEWS: PRESS RELEASES

PRESS RELEASES

FOR IMMEDIATE RELEASE
Contact: David Walker
866/342.5642, ext. 153
NGApress@glass.org

NGA BACKS ALLSTATE DISTINGUISHED PERFORMERS PROGRAM
INSURER’S FOCUS ON QUALITY SHIFTS EMPHASIS AWAY FROM LOW-COST PROVIDERS

WASHINGTON, DC  (November 6, 2009) – The National Glass Association (NGA), the leading business organization representing the North American glass industry, today endorsed Allstate Insurance Company’s new Distinguished Performers Program, an initiative designed to recognize and reward quality workmanship among auto glass shops nationwide.

The new program categorizes auto glass repair and replacement shops into two tiers. Tier 1 shops are those that meet best-in-class criteria for customer satisfaction, warranty frequency/performance, and other Key Performance Indicators (KPIs). Tier 2 firms fall below those standards and are encouraged to improve their performance to achieve the quality recognition.

“Allstate’s enhanced commitment to supporting quality auto glass repair and replacement services is a welcome declaration that price should not be the most important determinant in insurers’ claims decisions,” said Phil James, the NGA’s President & CEO. “We hope this bold step leads to similar moves by the entire insurance industry to put a premium on quality workmanship, safety and professionalism.”

Allstate’s Distinguished Performers Program aligns with the NGA’s best-practices philosophy and its goal of raising the bar for quality and professionalism across the auto glass industry. The program also ties in with the METRYX registry, which recognizes NGA Certification as the gold standard of professionalism among auto glass technicians.

“This development likewise elevates the importance of attaining NGA Certification for every auto glass shop in North America as well as for following the standard established by AGRSS,” continued James. “We believe certification will be the common denominator among the majority of Allstate’s Tier 1 shops which, in turn, will lead to a distinct competitive advantage in the marketplace.”
 
Allstate’s program was announced on November 1, 2009. For more information on how you can become a part of the METRYX registry, visit www.LYNXServices.com; or to get your technicians certified contact Miguel Rodriquez of the NGA at (703) 442-4890, ext 130, or mrodriguez@glass.org.



About NGA
Founded in 1948, the National Glass Association is the largest trade association representing the flat (architectural) and auto glass industries. Based outside Washington, DC, and representing over 3,000 member companies and locations, NGA offers certification, education and training, including MyGlassClass.com – a state-of-the-art online training resource. NGA publishes the industry’s leading trade magazines: Glass Magazine® and Window & Door®; and e-newsletters: e-glass weekly™ and WDweekly™. In addition, NGA serves the industry and general public with its Web sites: glass.org, GlassBuildAmerica.com, GlassMagazine.com, WindowandDoor.com, and MyAutoGlass.org. NGA also hosts the industry’s premier annual trade event: GlassBuild America®: The Glass, Window & Door Expo. For more information on NGA, visit www.glass.org.